About Order
Q : What should I do if I haven’t received the package yet?
A : If you have the logistics number of your package, you can check it on our order inquiry page. If not, please contact us at sweetkitty.ae@gmail.com and we will contact you as soon as possible.
Q : How to pay for my order?
A Our website can support multiple payment methods, such as: Bank Transfer and Cash on delivery.
Q : Is your website safe?
A : You can rest assured that shopping in our online store is safe. We use the latest security systems and encryption software to keep your personal details (eg: name, address and bank details ) safe
Q : What should I do if I receive the wrong or damaged product?
A : We are sorry to hear that you received an incorrect or damaged product. Please contact us as soon as possible at sweetkitty.ae@gmail.com and please include your order number, the name/product code of the item you should receive and any further details. We will contact you within 3 working days to resolve your issue.
Q : Can I modify the order content?
A : Once you have placed your order you cannot amend any details, we will receive the order directly and have already started processing your order.
About Delivery
Q : Are there any other areas where you can schedule delivery?
A We will only ship to the following area: UAE.
Q : How long does shipping usually take?
A Usually after placing an order, you will receive the product in about 2-6 working days.
About returns and exchanges
Q : Do you have return and exchange service?
A : Items must be returned within 7 days of receipt
- Items must be in good condition
- Items must have all tags attached and be in original packaging
- Items must be returned to our sender address
Q : Will you refund the shipping cost of the item?
A : Sorry, we do not offer free returns. Any return fees will be at your own expense.
Q : What should I do if I receive the wrong or damaged product?
A : We are sorry to hear that you received a damaged product. Contact us at sweetkitty.ae@gmail.com within 7 days of purchase with a picture of the faulty product and we will contact you to resolve the issue.
Q : How long is the typical processing time?
A : We will process your return as quickly as possible, but sometimes it can take up to 7 days to process your refund after you return the item to us. If you have not received a refund after 7 days of returning the item, please contact us immediately at sweetkitty.ae@gmail.com and provide proof of the postage information from your return receipt and we will investigate further.
Q : How can I check the status of my return or exchange?
A : Once we receive your return, you will receive an email notification. You will then also receive an email from us stating that your refund has been processed. Please note that payments may take 3-5 working days to appear in your account, depending on the card issuer.